Title: The Employee Experience
Author: Tracy Maylett and Matthew Wride
Page Count/Review Word Count: 222
This is another of the non-fiction books that I’ve been reading so that I can write a spark notes style summary for one of my clients. The issue here is that this is the first one that I’ve actually struggled to stretch out to fill the word count.
The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book. That material itself was pretty good though, even if at times it does seem a little basic. The central tenet is that if you want to thrill your customers, you must first concentrate on the employee experience and making sure that the people who work for you are happy in the jobs that they’re doing.
The main highlights for me were the idea of employee contracts, which don’t always have to be written out and signed. Verbal contracts count, and we also often arrive at assumptions that we then judge the company on. If you want to retain staff for as long as possible and to promote from within, you need to provide an employee experience to be proud of.