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John Smart – Proud | Review

Title: Proud

Author: John Smart

Type: Non-Fiction

Page Count/Review Word Count: 91

Rating: 8/10

 

John Smart - Proud

John Smart – Proud

 

Disclaimer: While I aim to be unbiased, I received a copy of this for free to review.

Smart’s book is a short and sweet explanation of the Proud methodology that he’s developed to help businesses to achieve customer service excellence. Put simply, Smart recommends being polite and professional, treating customers with respect, owning problems, understanding the customer and working to deliver a solution. If you want more detail, you’ll have to buy the book!

 

John Smart

John Smart

 

Click here to buy Proud.

 

 
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